PRIVACY POLICY

Effective Date: 01/30/2026

Introduction

Telus Foundation (“we,” “our,” “us”) is a nonprofit organization dedicated to making mental well-being accessible to everyone through free emotional support services, mental health education, and community programs.

We are committed to protecting the privacy and confidentiality of individuals who visit our website or access our support services.

This Privacy Policy explains how we collect, use, protect, and handle your information when you use https://telusfoundation.org/ (the “Website”).

By using our Website or services, you agree to this Privacy Policy.

Information We Collect

Because we provide emotional and mental health support, we take extra care with the information you share.

Personal Information

We may collect information you voluntarily provide, including:

• Full name (or pseudonym if preferred)
• Email address
• Phone number
• Location (optional)
• Messages or information shared during support sessions
• Information submitted via forms or program registrations

You may choose to remain anonymous when seeking emotional support, where possible.

Sensitive Information

When using our emotional support services, you may share sensitive personal experiences, feelings, or mental health concerns.

We treat this information as strictly confidential and use it only to provide support.

We do not use this information for marketing or commercial purposes.

Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Visit duration
• Referral sources

This helps us improve our Website and outreach.

Cookies & Tracking Technologies

We may use cookies to:

• Improve website performance
• Understand visitor engagement
• Enhance user experience

You can disable cookies in your browser settings.

How We Use Your Information

We use collected information to:

• Provide emotional support services
• Respond to inquiries or support requests
• Deliver mental health education resources
• Register you for programs or events
• Improve our services and outreach
• Maintain safety and prevent misuse
• Comply with legal obligations

We do not sell, trade, or monetize your personal or sensitive information.

Confidentiality of Support Services

Confidentiality is central to our mission.

When you speak with our volunteers, counselors, or support staff, we commit to:

• Listening without judgment
• Helping you process feelings
• Providing coping strategies
• Respecting your confidentiality

Information shared during support sessions is kept private except where disclosure is required by law or necessary to prevent serious harm to you or others.

Sharing of Information

We only share information when necessary, such as with:

• Trusted service providers (website hosting, email systems)
• Program partners (only with consent)
• Legal authorities if required by law or safety concerns

All partners must protect your confidentiality.

Data Security

We implement appropriate safeguards, including:

• SSL encryption
• Secure databases
• Restricted staff access
• Confidentiality agreements for volunteers/staff

However, no digital system is completely secure.

Data Retention

We retain information only as long as necessary to:

• Provide support services
• Maintain program records
• Meet legal or reporting obligations

Sensitive support communications are minimized or anonymized where possible.

Your Privacy Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Withdraw consent
• Remain anonymous in support interactions (where feasible)

Contact us to exercise these rights.

Third-Party Links

Our Website may contain links to external mental health resources or partner organizations.

We are not responsible for their privacy practices.

Children & Youth Privacy

We aim to support youth mental well-being but encourage minors to involve a parent/guardian where appropriate.

We do not knowingly collect data from children without proper consent when legally required.

Policy Updates

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised Effective Date.