TERMS AND CONDITIONS

Last updated: 01/30/2026

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of shares, equity interest, or other securities entitled to vote.
• Country refers to: Nigeria
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Telus Foundation.
• Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
• Service refers to the Website and emotional support services provided.
• Terms and Conditions (also referred to as “Terms”) mean these Terms that form the entire agreement between You and the Company regarding use of the Service.
• Third-party Social Media Service means any services or content provided by a third party that may be displayed or made available by the Service.
• Website refers to Telus Foundation, accessible from: https://telusfoundation.org/
• You means the individual accessing or using the Service, or the organization on behalf of which such individual is accessing the Service.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part, You may not access the Service.

You represent that you are at least 13 years old (or the legal minimum age in your jurisdiction). The Company does not knowingly permit those under this age to use the Service without guardian consent.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company.

Nature of Our Services

Telus Foundation is a nonprofit organization dedicated to making mental well-being accessible to everyone.

We provide:

• Free emotional support
• Peer listening services
• Mental health education
• Coping resources
• Community wellness programs

Our services are designed to provide emotional support and guidance, not clinical treatment.

Not a Medical or Emergency Service

Our services:

• Are not therapy
• Are not psychiatric care
• Do not replace licensed medical treatment

If you are experiencing:

• A mental health crisis
• Suicidal thoughts
• Risk of harm to yourself or others

Please contact emergency services or a licensed mental health professional immediately.

We are not liable for actions taken based solely on our support services.

Eligibility

By using our Website, you confirm that:

• You are at least 13 years old (or legal minimum age in your country)
• Information you provide is accurate
• You will use services responsibly

Minors should seek parental or guardian consent where required.

User Conduct

When using our Website or support services, you agree NOT to:

• Harass, abuse, or threaten volunteers or staff
• Use hate speech or discriminatory language
• Share explicit or harmful content
• Impersonate another person
• Attempt to breach website security
• Use services for illegal activities

We reserve the right to terminate access for violations.

Confidentiality

We respect your privacy and aim to provide a safe space to:

• Be heard
• Share feelings
• Receive support without judgment

However, confidentiality may be limited if:

• Required by law
• There is risk of serious harm
• Abuse or exploitation is disclosed

In such cases, appropriate authorities may be contacted.

Volunteer & Peer Support Disclaimer

Our listeners and volunteers:

• Are trained supporters
• Are not licensed therapists (unless stated)
• Offer peer emotional support only

Advice given should not replace professional medical guidance.

Intellectual Property

All Website content, including:

• Text
• Logos
• Graphics
• Educational materials

…is owned by or licensed to Telus Foundation.

You may not reproduce, distribute, or modify content without written permission.

You may share resources for non-commercial awareness purposes with attribution.

Donations

If donations are enabled:

• Contributions are voluntary
• Funds support our programs and outreach
• Donations may be non-refundable unless stated otherwise

Payment processors handle transactions securely.

Third-Party Links

Our Website may link to:

• Mental health resources
• Partner NGOs
• Educational platforms

We are not responsible for third-party content or policies.

Website Availability

We aim to keep the Website accessible but do not guarantee:

• Uninterrupted access
• Error-free operation
• Continuous availability of support services

We may suspend or modify services without notice.

Limitation of Liability

To the fullest extent permitted by law, Telus Foundation is not liable for:

• Decisions made based on support conversations
• Emotional or psychological outcomes
• Service interruptions
• Third-party actions

Use of our services is at your own discretion.

Indemnification

You agree to indemnify and hold harmless Telus Foundation, its staff, and volunteers from claims arising from:

• Your misuse of services
• Violation of these Terms
• Harm caused to others through your actions

Privacy

Use of our Website is also governed by our Privacy Policy.

Please review it to understand how we handle your information.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

Updated versions will be posted with a revised “Last updated” date.

By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised terms.

Governing Law

The laws of Nigeria, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

Any disputes shall be resolved under this jurisdiction.